Questions about Order Status

Most orders go through these 4 phases: Processing - - Sent to Warehouse - - In the Shipping Process - - Shipped.

Processing
Once you order, we carefully check to make sure you're the person using your credit card and to make sure the ship-to address is on file with your credit card company. You can cancel your order within the first 5 minutes of processing.

Sent to Warehouse
We have verified your payment and your order/item has been sent to our warehouse to be fulfilled.  This process may take 2-5 business days.

In the Shipping Process
Products are being collected in the warehouse and boxed for shipment.

Shipped
The item is with the carrier and tracking should be available.

On Order
We are making every effort to ship your product to you as soon as possible. Unless your item is on pre-order, our factory or supplier has not given us an expected arrival date. We'll send you e-mails updating you on the status of your order. You may cancel any item that is not in stock up to the day the product ships by notifying us in writing.

Cancelled
Your order for this item has been cancelled.

RMA Issued
A Return Merchandise Authorization (RMA) number has been issued for this item. We are waiting for the item to be received by our warehouse.

RMA Received
The returned product has been received by our warehouse, and your refund or replacement order will soon be processed. Your refund information can be viewed by clicking on the "Detailed Billing Summary" link. If you requested a replacement, you will receive an email with the new order number when it is created.

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